October 01, 2020
KratomSource.ca
This vendor's prices have been deemed fair.
This vendor's products are consistently of high quality.
This vendor does not offer refunds on opened products.
Your data on this vendor's site is handled safely and securely.
This vendor is consistently responsive and ships on-time.
Vendor DescriptionKratomSource.ca is a Canadian kratom vendor. We don’t have any additional information about this vendor at this time.
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Decent leaf for the price, but the service is terrible. Very uncomfortable sending money via bitcoin or etransfer and then not hearing from them for days. I did get my order eventually and it all worked out, but a stressful event for sure.
Ordered from Kratomsource.ca many times without issues. My latest order is now almost a week old (6+ days) and has still not been shipped. My payment was accepted Thursday July 5 8:30am, it’s now Wednesday July 11 afternoon.
There’s still a note on their home screen saying that orders will be shipped within 72 hours. In my case, that would have been by the morning of Tuesday July 10th (giving them all day Thursday, Friday and Monday before they would have shipped).
I’ve tried emailing them several times with no response. Calling their help line (hours 11am-2pm Eastern) ended when I was told ‘no one is available’ and hung up on, twice.
Starting to look like I’ve finally been scammed by this otherwise reliable company. No excuse for keeping a customer waiting this long without any communication or explanation, nor any response to inquiries. And the fact they only allow payment by non-refundable methods (Interac e-transfer, bitcoin) means there’s no hope of a refund if they decide to scam you.
They ship fast, but beside that no customers communication, emails were not answered until one month later. kratom could be fresher.