Kratom Active (Vendor)

warning about Kratom earth, formerly Kratom Active. Do not deal with this company! I had been a loyal customer of over 2 yrs and sent allot of my clinical holistic patients there as well. Recently, they jacked up their prices (twice) and tossed service in the toilet. I had complaints from other people I had referred there about getting shipments that were a tenth of the strength of their usual products. I had a kilo that went missing with the mail, reported it to them, they said they'd start a claim and it could take a few weeks. After a month I emailed them to ask to status and they said they'd check the next day and get back to me, that's the last I heard from them. For a month and a half now, my constant emails have been ignored, I asked for a replacement order at least, was ignored. 2.5 months later and I'm still out 171$. Upon further investigation, I've seen that I'm not the only one they've ripped off recently. Really truly sad because they used to be the best. Unfortunately with sending email transfers, your bank won't cover you so I wanted to get the word out about this. I HAVE however filed a formal complaint with the postal ombudsman in regards to them filing a claim and not returning the money to the consumer. Its consumer fraud, I urge anyone else in the same boat to do the same.